📌 Frequently Asked Questions (FAQs) | TrueeStore

1️⃣ Order & Payment Related Questions

❓ Q: How can I place an order on TrueeStore?
✅ A: Simply select your desired product, click “Add to Cart”, proceed to checkout, enter your details, and complete the payment. That’s it! 🎉

❓ Q: What payment methods do you accept?
✅ A: We accept Credit Cards, Debit Cards, UPI, Net Banking, and Cash on Delivery (COD).

❓ Q: Is my payment secure?
✅ A: Absolutely! We use SSL-encrypted secure payment gateways to ensure that your transactions are 100% safe. 🛡

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2️⃣ Shipping & Delivery Related

❓ Q: How long does it take to receive my order?
✅ A: Standard delivery takes 5-7 business days, while express shipping delivers in 2-4 business days.

❓ Q: Can I track my order?
✅ A: Yes! Once your order is shipped, you will receive a tracking link via email/SMS to monitor your order’s status.

❓ Q: Do you deliver all over India?
✅ A: Yes! We offer pan-India shipping. However, delivery to remote areas may take slightly longer.

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3️⃣ Returns & Refund Policy

❓ Q: How can I return a product if I don’t like it?
✅ A: If you're not satisfied, you can request a return within 7 days of delivery. The item must be unused and in its original packaging.

❓ Q: When will I receive my refund?
✅ A: Once your return is approved, the refund will be processed within 5-7 business days.

❓ Q: Are all products returnable?
✅ A: No, certain items (hygiene-related products, intimate items, and customized products) are non-returnable. Return eligibility is mentioned on each product page.

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4️⃣ Product Related Questions

❓ Q: Is this cosmetics storage bag waterproof?
✅ A: Yes! It is made of high-quality waterproof material, ensuring your cosmetics stay safe. 💦

❓ Q: Is this bag travel-friendly?
✅ A: Absolutely! Its lightweight and compact design makes it perfect for travel. 🏖

❓ Q: Does this bag have multiple compartments?
✅ A: Yes! It comes with multiple sections to help you organize makeup, brushes, and skincare products easily.

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5️⃣ Customer Support & Contact

❓ Q: How can I contact customer support?
✅ A: You can reach us via WhatsApp, Email, or Live Chat. We are available 24/7 to assist you!

📩 Email: support@trueestore.store
📞 WhatsApp: +918130980869
💬 Live Chat: (Available on our website)